1. I found some of your quotes are more expensive than those offered by your competitors, why?
2. What is the quality guarantee for a guest traveling with Uniquelychina.com?
3. How do foreigners go about protecting their rights and interests?
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1. I found some of your quotes are more expensive than those offered by your competitors, why? - Top
Thank you for your inquiry, we at Uniquelychina.com(
It is the product of cooperation between Shanghai China Travel International Ltd. and Shanghai Di An Business and Travel Service Co., Ltd.)
really value the opportunity to discuss you travel requirements in China.
The Chinese tour and travel industry is very competitive and we know that we have to offer tour packages that provide value for money. At the same time, we want you to remember your time in China with fondness and as a time filled with pleasant memories.
We are China's No 1 Online Travel Agency and we have built our business and reputation on 3 principals:
1. Service
2. No hidden Fee's or Commissions
3. Good management
1. "Money makes the world go around" and we at Uniquelychina.com know that our prices must be competitive and offer value for money. However, we will not sacrifice service so that we can offer a product that we know in our hearts may disappoint you. Please take some time to read the recommendations from some of our satisfied customers. We care about price but we also want to provide a great experience for you on your holiday.
2. Your guide is a very important person in ensuring you get the most from your tour package. As a result of intense competition and low margins in the travel industry some tour operators require their guides to pay the company to allow them to host the tour group. This means that the guide must find ways to earn money from the members of the tour group. We do not believe that this is an ethical or fair way to do business and can easily lead to the guide being forced to indulge in questionable practices. Our price includes a fair profit for all partners who combine to provide your package. Everybody wins!
We would also urge you to confirm that that standard of accommodation/seating offered in hotel and cruises are identical to ours. Some operators may not provide the same standards or services offered by Uniquelychina.com.
3. Travel in China is not an exact science but when the unexpected does happen we have the management team to handle it and to ensure that any inconvenience is minimal. Our team is behind you, your group and your guide all the way.
I would like to thank you for your willingness to give us the opportunity to explain how we structure the price of tour packages and trust that our explanation as been helpful. We will give you the best possible price and the best possible service for your China Experience.
2. What is the quality guarantee for a guest traveling with Uniquelychina.com? - Top
Our guarantee is that we have deposited RMB1, 600,000.00 (about USD200,000) at the account of the China National Tourism Administration (CNTA) as the quality guarantee for our service. CNTA is the top tourism official organization that deal with guest complains. Thus the service is guaranteed and ensured.
3. How do foreigners go about protecting their rights and interests? - Top
The People's Republic of China protects the lawful rights and interests of foreigners within Chinese territory. If your legal rights and interests are infringed or something unpleasant happens to you, you may complain to related organs.
Complain to the China National Tourism Administration (CNTA) directly or to the Institutions of Supervision over Quality in each province, when:
--Your travel agents or hotels or other travel operators offer you poor service or do not follow the agreement;
--The guides or other travel staffs extort money from you;
--You are injured or your baggage are damaged or lost due to the fault of the travel operators
And when your other interests are hurt;
Also, all the big tourist cities have set up hot lines for tourists to voice their complaints. Most of the complainants were satisfied with the verdicts, which were arrived at after thorough investigations and verification of facts.
