1. I have confirmed my order with you and agreed to pay the cost by submitting my credit card to you, but I noticed that my credit card has not been billed for the deposit as we have agreed. Is this the correct procedure?
2. Can I pay for my tour on the telephone instead using fax?
3. Why is the money you charged to my card more than that you claimed to me?
4. What guarantee do we have if we send our money to your bank by wire transfer?
5. I know you usually make refunding by wire the money to my bank account directly, but can you make the refunding directly to my credit card? What Information do you need in order to refund me?
6. What is your bank account?
| Toll Free in China: 800 820 2669 - Toll Free in USA: 800 706 0117 - E-mail: info@uniquelychina.com |
1. I have confirmed my order with you and agreed to pay the cost by submitting my credit card to you, but I noticed that my credit card has not been billed for the deposit as we have agreed. Is this the correct procedure? - Top
When we have the tour we finalized together successfully booked, our billing department will submit Payment Guarantee with your credit card to Bank of China, who will mail (snail mail) the Payment Guarantee fax to the Bank of China, Hong Kong. The Bank of China Hong Kong, who is entitled to contact your bank. Upon receiving the request from Bank of China, Hong Kong, your bank then will let the charge go through from your credit card after finishing all the necessary legal processes. The whole process may take 2 to 3 weeks, so, it will take the same amount of time before you can see the charge from your credit card.
If you see that there is no bill to your Credit Card that does not mean that there is something wrong with the confirmation of your reservation.
2. Can I pay for my tour on the telephone instead using fax? - Top
Sorry that we cannot take orders on the telephone because the Bank of China require us to have customer's signature for credit card charges. Please fax us the payment form with credit card authorization. If you don't have a fax machine, you can use some other places which offer fax service. Check your local area for Office Depot, Office Max, street corner convenient stores, MailBoxes Etc, check cashing places. They often offer fax service for a small fee.
3. Why is the money you charged to my card more than that you claimed to me? - Top
Uniquelychina.com converts Chinese RMB to US Dollars at a rate of RMB 7.8 = US$1 for our quotations but must charge your credit card in Chinese currency (RMB). Banks and Credit Card companies may use rate that are less favorable to you than our rate. Here is an example:
Uniquelychina.com quotes RMB780 for travel and this equates to US$100 exchange rate RMB7.8 = US$1 in our quotation. Banks and credit card companies will usually use a rate that enables them to make a profit on the exchange transaction. An example of this would be that they use an exchange of RMB7.76 = US$1. This will mean that RMB780 equates to US$100.52 and they will charge $100.52 to your credit card. The difference of $0.52 is the profit that has been made by the bank or credit card. Uniquelychina.com has no way to alter this situation and we get no benefit from the difference appearing on your credit card.
Uniquelychina.com will never charge more than our quotation that has been accepted by you, our client.
4. What guarantee do we have if we send our money to your bank by wire transfer? - Top
Actually we understand your worries to book a tour online. Any worries are reasonable. We will inform you once we receive you payment by email or fax. Also we will fax you the receipt of your payment. But we know that is not enough.
In China every travel agent is imposed to deposit a certain amount of money to a guarantee fund at the China National Tourism Administration (CNTA). We deposited RMB1,600,000.00 (about USD200,000) at the account of the China National Tourism Administration as our quality guarantee fund in case of guest complains. So we have to serve our guests as your itinerary states. Otherwise our fund would be deducted and refunded to you if the complain meets any breaches of items of the tourist law. Please keep the receipt your bank gives you if you wire transfer a deposit.
5. I know you usually make refunding by wire the money to my bank account directly, but can you make the refunding directly to my credit card? What Information do you need in order to refund me? - Top
Yes, we may refund to you credit card. In order to make the refund to your credit card, we need you to confirm or let us know the following info:
1) Credit card type;
2) Credit card number;
3) Issuing Bank of the Credit card;
4) The address of the above bank;
5) Credit card holder's full name, nationality, birth date;
6) The Billing address.
6. What is your bank account? - Top
(1). We accept
Visa and MasterCard (we will e-mail or fax
you a "Payment Guarantee - Credit Card Authorization
Form" on our company stationery); however
personal checks cannot be accepted. Click HERE to download the Credit Card Payment Form
(RMB / US$ / EU ) .
(2). We accept Wire Transfers/Bank
Transfers.
Wire Transfer Guide:
1) Make sure the amount of the money that
is going to be transacted as the cost of the tour and don't
forget the tracking code of your tour.
2) Find our Bank information below on this
page!
3) Call your banks and choose one that renders
the best service. Go to the bank and conduct the wire transfers!
Don't forget to write the tracking code on the transfer
sheet.
4) Please fax or email us the transaction
receipt or stub issued by the bank, so that we are informed
of your wire transfer before the money actually reach our
account.
Important Notes
for those who make the payment through wire transfer:
1) It takes 10 days for the money to reach
our account. We recommend you to use the Bank of China to
conduct the wire transfer. It will be faster.
2) Please do fax us the transaction receipt
or stub（fax no. + 86 21 5101 0961）. The receipt of
it is the mark to begin to run the actual booking.
3) Please don't forget to write the tracking
code on the transfer sheet.
Our Bank Information
for Wire transfer/Bank Transfer (Please ensure that you
include your tracking code). USD/EUR/HKD
bank account (For clients from outside of China):
Bank of China Shanghai Jing An Sub-branch
Acct# (USD): 90-11473008091014-021
IN A/C WITH: Shanghai China Travel Int'l Ltd
SWIFT NUMBER: BKCHCNBJ300 (Please use this if your bank requires ID or Beneficiary Bank, Routing/ABA Number)
Email for Confirmation: info@uniquelychina.com
(3). Currently we do not provide online
payment, but we will start this convenience soon.
(4). Your balance is to be due at least
3 days prior to departure.
(5). Disclaimer
of Difference Caused by Exchange Rate.
For the convenience of our clients, all quotes are in US$.
Exchange rate variations between countries or banks may
result in small variations.
